Shipping and Returns

Thanks for shopping with Pillows by Dwellissimo Pillow Covers

Returns – We accept returns if notified within 3 days of delivery. Requests after this point will be denied. Item(s) must be sent back to us within 7 days of delivery at customer expense unless otherwise agreed.  Item(s) must be returned via tracked shipping methods. We do not accept returns or exchanges for the following: – Custom orders – Larger orders (5 or more pillow covers) – Damage to vintage/mud cloth covers if used for other than decorative purposes – Discounted / Sale items – Damaged / Used items

Shipping Fees on Returns – The original cost incurred to ship items will not be refunded. – Customer is responsible for return tracked shipping costs.

Free Shipping – All Canadian orders over $125.00 not including taxes ship free in Canada via First Class / Ground tracked delivery.   US orders over $150.00 Canadian not including taxes ship free to the Continental US via First Class / Ground tracked delivery. Expedited delivery options are available at additional cost.

Shipping Times – All pillow covers are made to order. Orders of most pillow covers ship between 4 and 10 business days.   Delivery time depends on your location. We ship expedited Canada Post, UPS, FedEx or CanPar.

International Orders  – Customers are responsible for any applicable customs / import taxes

Pillow Inserts Pillow Inserts ship within 2 business days. Custom lumbar sizes may take longer.  We cannot offer free shipping on more than 2 pillow inserts.

Colour – We try to photograph our pillow covers to reflect the actual colours however colour values may be displayed differently on some computer monitors. When in doubt, please request a fabric sample.

Pattern – With large patterns, pattern placement will vary. Please let us know when you order should you have particular pattern placement requirements.