Store Policies/Returns

Thanks for shopping with Pillows by Dwellissimo Pillow Covers

Returns – We accept returns if notified within 3 days of delivery. Requests after this point will be denied. Item(s) must be sent back to us within 7 days of delivery at customer expense unless otherwise agreed.  Item(s) must be returned via tracked shipping methods. We do not accept returns or exchanges for the following: – Custom orders – Larger orders (5 or more pillow covers) – Damage to vintage/mudcloth covers if used for other than decorative purposes – Discounted / Sale items – Damaged / Used items

Shipping Fees on Returns – The original cost incurred to ship items will not be refunded. – Customer is responsible for return tracked shipping costs.

Free Shipping – All Canadian orders over $125.00 not including taxes ship free in Canada via First Class / Ground tracked delivery.  US orders over $150.00 not including taxes Canadian ship free to the Continental US via First Class / Ground tracked delivery. Expedited shipping at additional cost is available.

Shipping Times – All pillow covers are made to order. Orders of most pillow covers ship between 4 and 10 business days.   Delivery time depends on your location. We ship expedited Canada Post, UPS, FedEx or CanPar.

International Orders  – Customers are responsible for any applicable customs / import taxes

Pillow Inserts Pillow Inserts ship within 2 business days. Custom lumbar sizes may take longer.  We cannot offer free shipping on more than 2 pillow inserts.

Colour – We try to photograph our pillow covers to reflect the actual colours however colour values may be displayed differently on some computer monitors. When in doubt, please request a fabric sample.

Pattern – With large patterns, pattern placement will vary. Please let us know when you order should you have particular pattern placement requirements.

African Mud Cloth  –  Each Piece of Mud cloth and Indigo fabric is hand made and  Imperfections should be expected and may include discolorations, pattern variations. seam placement. paint smudges, nubs in the fabric and pulls at panel  seams.  These are not defects but part of the process of creating these beautiful one of a kind textiles.  Authentic African fabric is dyed by hand using natural dyes so expect variations in colour and pattern as part of its unique character.  Indigo Dye:  There is no way to prevent indigo from bleeding onto other clothes or to prevent transfer so please use these pillow covers only against dark fabrics.  As beautiful as they are, they are not suitable for light coloured furniture or linens.